Description
Come help us build Pickleland!
Our goal is to become the best pickleball facility in Austin. As the Happiness Coordinator, you will be in charge of creating a delightful customer service experience from the moment a customer walks in the door.
Pickleland offers a fun and active work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a love for pickleball, we encourage you to apply for this exciting role.
Responsibilities
- Provide awesome customer service
- Greet and welcome members and guests in a warm, friendly and professional manner.
- Answer phone calls and in-person inquiries and/or address complaints.
- Operations
- Manage the front desk, including cash handling, point-of-sale transactions, and inventory with direction from management
- Process membership registrations, court reservations, cancellations/refunds, and facility rentals.
- Assist with administrative tasks, such as filing, data entry, and record-keeping.
- Promote other services of the club, such as coaching, pro shop merchandise, and special events.
- Work special and private events as needed, helping with vendor/catering setup and teardown.
- Organization and Cleanliness
- Maintain a clean and organized front desk area.
- Clean all surfaces, bathrooms, and courts frequently as needed but no less than once per shift.
- Process deliveries and manage the distribution of messages.
- Restock merchandise and supplies.
- Safety
- Ensure visitors' adherence to all facility policies and procedures.
- Ensure liability waivers are completed by all visitors prior to entering the facility.
- Write incident reports for accidents and injuries and communicate them to the appropriate personnel.
- Fun
- Sub-in for pickleball when there are not enough people at the facility.
- Oversee open play and coordinate level play.
- Come up with creative ideas to make Pickleland even better.
- Delight our customers – Go the extra mile to make someone's birthday that much more special, make someone feel extra welcome.
- Help develop Pickleland's online and social media presence.
Qualifications:
- Must love pickleball
- Familiarity with the game, rules, and customs of Pickleball.
- Outgoing and friendly personality.
- Strong verbal and written communication skills.
- High school diploma or equivalent.
- Strong customer service orientation.
- Can you put yourself in the shoes of an avid pickleballer who plays daily and also in the shoes of someone who is playing for the first time?
- Proficiency with Google Suite (Gmail, Google Docs)
- Ability to multitask and work in a fast-paced environment.
- Dependable and reliable.
- Great at remembering names and faces
- Successful completion of a background check may be required
- [Bonus] Familiarity with court scheduling software (such as CourtReserve, PodPlay, etc)
- [Bonus] CPR certified
- [Bonus] TABC (Texas Alcoholic Beverage Commission) certification
Physical Requirements:
- Ability to sit or stand for extended periods.
- Capable of lifting up to 25 pounds occasionally.
- Bending, Stooping, Lifting, Pulling occasionally.
- Capacity to work for extended periods in noisy environment.
Work Schedule
- Available to work variable shifts from: 6:00 am - 11:00 pm, 7 days a week
- Full-time is 35-40 hours a week
- Part-time is 15-20 hours a week
Compensation
- $10-12/hour
- Discretionary bonuses available days off
- Free Pickleland Membership to play after work or on days-off if you work 20+ hours per week
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