The Front Desk Receptionist (Patient Concierge) is a key link in our relationships with new consultations/patients. It must have the ability to connect with people on a professional and friendly level to instil trust and confidence. This is a full-time or part-time position that requires Sunday availability. The main objective of this role is to ensure that all patients and prospective patients receive top-quality attention and care in their interactions with the practice. The Front Desk Receptionist (Patient Concierge) will partner closely with all staff members to achieve operational goals.
Main Responsibilities Include But Are Not Limited To
- Welcome patients answer the phone promptly and professionally
- Manage the patient appointments; ensure the check-in process is handled by company policy
- Sale the packages
- Maintain a positive attitude and contribute toward a quality work environment
- Other tasks as assigned by management
Desired Job Qualifications
- 1 year experience in front desk or administrative support interfacing with clients, patients, or vendors, sales ( preferably)
- Experience managing a high volume of calls including directing calls, taking messages, and prioritizing incoming calls while juggling incoming patients/vendors and other tasks
- Excellent communication skills, both verbal and written
- Strong computer skills with proficiency in G-Suite for Email, Calendar, Sheets and Docs
- Impeccable organizational skills
- Demonstrated experience in caring for customers/patients
- Ability to self-motivate while being a team player
- Full time-part time and Weekend availability (Sundays)