Location: Fallbrook,CA, USA
**Front Desk Staff**
Location: Fallbrook An account is required to apply for positions. Status: Part-Time **SUMMARY**
Provides excellent service to all members, guests and program participants in person and on the phone to ensure the purpose, mission and values of the YMCA are being met.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.
* Performs member/guest service functions including but not limited to allowing access to the facility, membership/program sales and data entry, building relationships with members, helping members connect with one another and to the YMCA and conveying enthusiastic and accurate information about programs.
* Gives tours and educates members and prospective members on services, programs, events and volunteer opportunities.
* Is responsible for assuring the outlined procedures for opening/closing the facility are fully completed.
* Responds seriously and confidentially to suspicious and inappropriate behaviors and follows mandated reporting requirements related to abuse.
* Performs general housekeeping tasks to setup/cleanup the lobby area and assists with the setup/cleanup of programs and/or classes as needed.
* Knows all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures.
* Documents and notifies Director of incidents/accidents, member questions/concerns, damaged equipment, supply needs, etc.
* Performs general clerical functions as assigned by Program Director.
* Maintains laundry to include washing and folding towels as needed.
* Completes facility rounds.
* Receives and carries out instructions.
* Maintains regular and predictable attendance. Secures a substitute if unable to cover scheduled shift and notifies Director of schedule substitutions prior to the change.
* Performs other activities and duties as needed that address the ongoing health and well-being of our staff and members, including but not limited to housekeeping, sanitation, etc. throughout all YMCA buildings and program areas.
* Performs special projects and other duties as assigned.
**KNOWLEDGE, SKILLS AND ABILITIES**
* Ability to read, write, talk, see and hear.
* Ability to type and use a computer and computer software.
* Ability to perform multiple tasks at one time.
* Ability to connect with people of diverse backgrounds.
* Possesses a strong understanding of the YMCA and its purpose, mission and values. Demonstrates this understanding through behavior and actions that support the purpose, mission and values.
**EDUCATION AND/OR EXPERIENCE**
High School Diploma preferred.
Previous customer service experience.
**CERTIFICATES, LICENSES, REGISTRATIONS**
CPR, First Aid & AED Certified