Job DetailsLevelExperiencedJob LocationHotel Valencia Santana Row - San Jose, CAPosition TypeFull TimeEducation LevelNoneSalary Range$23.00 - $23.00 HourlyTravel PercentageNoneJob ShiftSwingJob CategoryHospitality - HotelDescriptionUp to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!Come be a part of an AWARD-WINNING TEAM.Hotel Valencia Santana Row is located in San Jose, CA and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.Job summary: Managing/Supervising front office and guest services team members to ensure Valencia Hotel Group's standards are upheld. Ensuring guest satisfaction is met, delivering the best guest experience. Play an active role in the training function in front office and guest services team to create a safe and efficient work environment.Shift requirements:
- Open availability for morning or evening shifts on weekdays/ weekends
Responsibilities
- Contribute positively to the team within the department
- Prepare for all guest requests
- Participate in on-going training
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
- Complete other duties as assigned by Supervisor
- Maintain integrity of cost controls and proper maintenance of assets
- Responsible for assisting in supervision and performance of all Front Office related operations and personnel
- Work with Hotel/Accounting Manager to monitor Front Office quality and Daily Revenue
- Supervise hotel and monitor other departments
- Maintain quality control of service to be five-diamond
- Handle guest situations with problem solving
- Ensure the quality of the environment is clean and up to standards
- Handle special projects and reports in a timely and consistent manner
- Check guests in and out
- Answer questions and offer information and assistance
- Update information in the computer system as needed
- Follow checklist for required duties and timeliness
- Cashier functions and handling of cash
- Communicate with other departments to fulfill guests' needs
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Maintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge services.
- Record all guest request items and deficiencies into the appropriate tracking system.
- Be aware of all daily meeting/events and their locations.
- May need to assist with a parking/ retrieving guest vehicles
- Respond to emergency situations calmly and effectively, per hotel guidelines.