Uptown Rental Properties has established a legacy of unsurpassed customer service and operational excellence in the management of the finest quality and most diverse housing options throughout Greater Cincinnati. We are currently looking for an experienced, professional and personable Front Desk Supervisorto join our team! The Front Desk Supervisor is responsible for overseeing the Resident Relations (Front Desk) team, providing training and leadership to ensure an exceptional resident experience. The ideal candidate will bring experience in team supervision, scheduling, and training, as well as an ability to handle a dynamic workload in a laid-back, yet fast-paced setting. This position is located in our main office, in Clifton. It is a full-time, hourly position, at $20/hr, including the incredible benefits listed below:Front Desk Supervisor Benefits:
- Paid training
- Paid Holidays
- Paid Time Off & Sick Days
- Employee Resource Program
- Profit Sharing
- 401(k) w/ company match
- Medical, vision, dental, disability & life insurance
- Room for advancement in a growing company
- Free parking
- Employee Appreciation Events
- Company sponsored sports teams, book club, and more
Front Desk Supervisor responsibilities:
- Act as the first point of contact for residents and visitors, ensuring high-quality service
- Interview, hire, onboard and train new team members
- Support Resident Relations Representatives in resolving resident concerns and escalated issues
- Conduct performance reviews, set KPIs, and implement action plans for continuous improvement
- Create and manage schedules to ensure coverage of all business hours
- Ensure adherence to company policies and procedures
- Serve as the primary contact for calls and emails, directing them to the appropriate team member
- Oversee and train team members on various administrative tasks, including mail distribution, key management, and rent check coding
- Collaborate and work closely with property management, maintenance and other operational departments
- Contribute to external marketing initiatives
- Track and respond to online reviews to uphold Uptown's brand reputation
Front Desk Supervisor qualifications:
- HS Diploma or equivalent
- Minimum one year of experience in team management or supervision: hiring, terminations,, training, and scheduling
- 3 years' experience in customer service, hospitality, or related field
- Ability to adapt quickly to changing procedures and priorities
- Resourceful, analytical, solution-focused thinking
- Strong communication and interpersonal skills
- Experience with multi-line phone systems
- Keen eye for detail
- Excellent organizational skills
- Ability to manage time effectively in a fast-paced environment
- Knowledge of property management is a plus
- Ability to maintain a positive, collaborative, encouraging and motivating demeanor
Why Join Us? Uptown Rental Properties offers a collaborative, friendly work environment where your leadership and organizational skills will make a direct impact. If you're ready to take on a role that blends customer service, team management, and operations oversight, we'd love to hear from you!#HP