Front Desk Supervisor
: Job Details :

Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing account...Front Desk, Supervisor, Office Manager, Operations, Hospitality, General Manager