Massanutten ResortJob SummaryThe Front Desk Supervisor serves as a strategic liaison between management and staff to lead, coach, and develop the Front Desk team. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.RequiredPrevious experience in customer serviceGeneral computer skillsHigh School diploma or equivalentMust be at least 18PreferredPrior supervisory experiencePrior experience with hotel CRM and PMS softwareTypical ScheduleDays:Varies, including weekendsHours:Varies, including eveningsCore Responsibilities
- Direct and support daily Front Desk operations
- Monitor staff to ensure effective task completion
- Oversee complaint resolution efforts
- Reconcile daily cash deposits
- Oversee frontline employee performance analysis
- Serve as liaison between management and frontline employees
- Assist in training and development of frontline associates
- Other duties as assigned by management
For more information, contact Ana Garcia at 540-###-####.