Required Skills: Fingerprinting; Data entry experience with a case management system; Customer Service skills; Identity Proofing; HSPD-12 familiarity
Desired Skills: Excel, Communications, Customer Service, Attention to Detail
Education: BA or equivalent
Clearance: TS
Day-to-day Responsibilities: Badging Front Office Support
- Assist with all aspects of credentialing
- Be the front line of credential processing working the Badging Front Office providing a full range of customer processing. This processing includes but is not limited to: customer correspondence through email, phone, and in-person, credential processing from sponsorship, fingerprinting, enrollment, printing, and issuance, as well as escorting customers to and from the Badging Office.
- Support/manage and fingerprint, enroll, print, and issue PIV credentials to individuals based on the schedule established by the Division of Credentialing Operation (DCO). See Section VII. Hours of Operation, 8:00am - 4:30pm.
- Enter all sponsorship demographic data at the enrollment workstation when the customer appears for their appointment and prior to enrollment in Identity Management System (IDMS)/Smart Card Management System (SCMS) as applicable.
- Request, process, create FedEx package, and mail fingerprint hard cards using the mailing system as well as receive and scan returned fingerprint hard cards within the B.E.S.T enrollment software as applicable.
- Fingerprint customers for credentialing and background investigation processing utilizing the B.E.S.T enrollment software station and with ink on hard cards.
- Participate as required in DCOs New Employee Orientation (NEO) presentation (The contractor will not be presenting but will be assisting DCO presenters with presentation logistics).
- Scan and upload all documents presented and/or faxed by customers or given by DCO into the appropriate system and notify the appropriate processor of receipt.
- Conduct identity proofing of the customer, in person, during the enrollment stage within the identity-proofing section of the B.E.S.T. software and when issuing the PIV credential. This shall include at a minimum:
a) Visually inspect and validate identity source documents, and use the document authentication mechanism for validation purposes where applicable. The customer must present two (2) identity source documents approved for Federal employment using the I-9 form of acceptable documents.
a) Compare the picture on the source document with the customer to confirm that the customer is the holder of the identity source documents.
b) Ensure the customer's identity source documents contain their full legal name on all documents and the issuing credential.
c) Ensure Foreign Nationals present documents that provide Federal work authorization and that the expiration date matches the issuing credential.