Job DetailsJob LocationHillside - Duluth, MNPosition TypePart TimeSalary Range$15.45 - $15.45 HourlyJob ShiftAnyDescriptionJob Summary: Front End Clerks provide prompt, friendly and courteous service while assisting customers and fellow staff in supporting Front End operations. They are proficient at processing customer transactions while achieving daily operational goals related to sales and customer service.Duties and ResponsibilitiesEssential Job Specific Duties and Responsibilities:
- Complete customer transactions relating to sales, services, and/or WFC ownership quickly, accurately and in compliance with established practices.
- Maintain cash handling accuracy within defined department tolerances and according to established systems.
- Ensure cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
- Perform other tasks as assigned by department management.
- Call for back-up as needed so that customers wait as little as possible to be checked out.
- Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call for staff help if available.
- Issue credits to customers for returned items following company policy.
- Alert Manager on Duty to potential shoplifters, disorderly customers, or other emergencies.
- Promote ownership and owner benefits consistently and positively.
- Achieve WFC customer service standards for internal and external customers.
- Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.
Essential Organization Specific Duties and Responsibilities:
- Abide by all WFC policies and procedures.
- Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC's ENDS.
- Follow and ensure compliance with all safety practices and policies.
- Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.
Additional Duties and Responsibilities:
- Achieve daily operational goals as directed by your supervisor.
- Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
- Report any problems with systems, tools and/or products to department supervisors.
- Perform other tasks as assigned by department management.
- Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.
- As directed, move into back stock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.
QualificationsKnowledge, Skills, AbilitiesPreferred Knowledge, Skills, and Abilities:
- Experience in retail, grocery, natural foods and/or cooperative business
- Available to work evenings, weekends, holidays
Essential Knowledge, Skills, and Abilities:
- Basic computer literacy including familiarity with using a web browser and email
- Ability to operate effectively within established systems and procedures
- Outstanding customer service skills
- Attention to detail and good organizational skills
- Ability to handle multiple demands, work under time pressures and meet department work objectives
- Willingness to learn and perform all aspects of the position
- Ability to be flexible and to adapt to changing conditions
- Demonstrate objectivity, neutrality and calmness under pressure
- Ability to work efficiently in a fast-paced environment
- Ability to effectively convey information
- Regular, predictable attendance
Essential Physical Requirements:
- Ability to occasionally move up to 50 lbs. throughout shift
- Ability to frequently move objects up to 15 lbs. throughout shift
- Ability to move around the premises
- Ability to remain in a stationary position for long periods of time
- Ability to scan and bag groceries
- Ability to operate position-required machinery
- Ability to safely use sharp cutting instruments
Work Environment: Occasional Exposure
- Outdoor weather conditions
Frequent Exposure
- Handling wet, hot, cold, and/or frozen products
- Change in room temperature
- Using store cleaning supplies
- Carts, pallets and hand-trucks moving in and out of storage/retail areas
Constant Exposure
- Background music and in-store pages
- Food odors, grain and spice dust, food allergens
Important Disclaimer NoticeThe essential duties and responsibilities and knowledge, skills and abilities listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.Employees must be able to satisfactorily perform the essential functions of this position, with or without reasonable accommodation. Any questions regarding accommodations should be directed to the Human Resources Manager.