FRONT END MANAGER TRAINEE - VALPARAISO US 30
: Job Details :

Job Summary:

As a Front End Manager Trainee, you will embark on a comprehensive training program designed to develop your leadership and management skills within the retail environment. You will work closely with the Front End Manager and Store Manager to learn the daily operations of the front end of the store, including managing customer service, supervising cashier staff, ensuring efficient checkouts, and maintaining store appearance. The goal of this role is to prepare you for a Front End Manager position by equipping you with the knowledge and experience needed to effectively oversee front-end operations.

Key Responsibilities:

• Training & Development: Participate in a structured training program that includes on-the-job learning, mentorship, and formal training sessions. Develop a strong understanding of front-end operations, including cashier processes, customer service, and store policies.

• Customer Service: Assist in ensuring that customers receive exceptional service at the front end of the store. Address customer inquiries, resolve complaints, and handle escalated issues with professionalism and efficiency.

• Staff Supervision: Learn to supervise and manage a team of cashiers, baggers, and customer service associates. Assist in scheduling, task assignment, and performance management to ensure optimal staffing levels and productivity.

• Cash Management: Gain experience in managing cash handling procedures, including register reconciliation, safe deposits, and petty cash management. Ensure all transactions are processed accurately and in compliance with company policies.

• Store Appearance: Help maintain a clean, organized, and safe front end. Monitor checkout lanes for efficiency and assist in restocking and organizing impulse purchase items.

• Sales & Promotions: Learn to execute front-end sales strategies, including the promotion of store loyalty programs, special offers, and upselling techniques. Support the implementation of promotional displays and signage.

• Compliance & Security: Understand and adhere to all company policies, procedures, and legal requirements related to front-end operations. Assist in monitoring loss prevention measures and reporting suspicious activity.

• Problem Solving: Develop the ability to identify and address operational issues at the front end. Implement solutions to improve efficiency and customer satisfaction.

• Reporting: Assist in generating and analyzing front-end reports, including sales data, transaction counts, and customer feedback. Use this data to make informed decisions about staffing, inventory, and promotions.

Qualifications:

• Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Retail Management, or related field preferred.

• Experience: Prior experience in a retail or customer service environment is required. Leadership experience is a plus but not mandatory.

• Skills:

  • Strong customer service and communication skills.
  • Ability to multitask and manage time effectively.
  • Basic math skills and comfort with cash handling.
  • Proficiency in using retail management software and point-of-sale systems.
  • Problem-solving skills and attention to detail.

• Physical Requirements:

  • Ability to stand for extended periods.
  • Capability to lift and move items up to 25 pounds.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.