Front of House
: Job Details :

This position reports to the Assistant Manager or General ManagerTasksComplete training program and pass menu/computer testsCome to work on time and prepared for your shift in proper uniformAnswer telephone calls and respond to inquiries or transfer calls.Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatingsDirect patrons to coat racks and waiting areas such as barGreet guests and seat them at tables or in waiting areas.Inform patrons of establishment specialties and features.Keep a neat and organized host area/clean doorsDaily SpecialsInspect dining and serving areas to ensure cleanliness and proper setup.Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.Provide guests with menus.Receive and record patrons' dining reservations.Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.Take and prepare to-go orders.Requires:Using hands to handle, control, or feel objects, tools or controlsStanding or walking for long periods of time (4-6 hours)Lifting/carrying up to 30 poundsRepetitive movementContact with others (face to face or by telephone)Face to face discussions with individuals or teamsConflict resolutionDealing with angry or discourteous peopleExposure to sounds or noise levels that are distracting or uncomfortableMaking decisions that impact the results of co-workers or guests or the companyRepeating the same physical activities or mental activities over and overExposure to minor burns, cutsWork with others in a group or team, coordinating or leading others in accomplishing work activitiesMaking decisions that affect other people, the financial resources, and/or the image and reputation of the organization, Responsibility for work outcomes and results, Includes responsibility for the health and safety of othersJob tasks are performed in close physical proximity to other peopleWorking indoors in environmentally controlled conditionsWorking outdoors/patio where applicableWork ActivitiesHandling and Moving ObjectsTraining and Teaching OthersEstablishing and Maintaining Interpersonal RelationshipsPerforming General Physical ActivitiesCommunicating with Supervisors, Peers, or SubordinatesInteracting with Point of Sale systemResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicSet or clear tables in dining areasNotify kitchen personnel of food orders, shortages, or special ordersClean rooms or work areasProvide customer serviceUse computers to enter, access or retrieve dataCollect paymentAnswer customer or public inquiriesQualifications Skills/Basic Skills Active LearningJudgment and Decision MakingCritical Thinking Mathematics Monitoring Speaking WritingSocial SkillsCoordination Instructing Negotiation Persuasion Service Orientation Social PerceptivenessResource Management SkillsTime ManagementKnowledge Required:Customer and Personal ServiceEnglish LanguagePreferred:Education and TrainingTechnologyPoint of sale POS software