Front of House Manager - The Tank Brewing Company Taproom
: Job Details :

WHO WE ARE

Quality Beer, Quality People

At The Tank Brewing, we embody the essence of quality through every sip of our beer and every member of our team. Our story is a testament to the power of unique collaborations. Imagine a craft brewery born from the union of passionate home brewers and a seasoned expert from the cigar industry – it's unconventional and it's us.

Our team's diverse cultural backgrounds and experiences are not just a part of our story; they're infused into every batch we brew. This fusion of influences and ingredients defines who we are and sets our brews apart with their distinctive flavors and character.

WHAT IS THE TANK?

Where Cultures & Craft Collide

The Tank is more than a brewery; it's a melting pot of creativity and craftsmanship. Just as beer starts as a blend of raw materials in a tank, our team blends diverse cultures and expertise to craft beers that reflect Miami's vibrant tapestry. Miami itself is a dynamic fusion of cultures and heritages, and we embrace this diversity wholeheartedly.

Our brews are a celebration of this unique blend, where different flavors and inspirations converge to create brews that are as bold and refreshing as our commitment to uncompromising quality. At The Tank Brewing, we don't just brew beer; we brew experiences that embody the spirit of our city and the passion of our team.

OUR HOME

With locals and international visitors alike, our taproom brings together all walks of life and makes everyone part of our extended family, our brewery is situated next to Miami International Airport in the heart of Miami, close to Doral, Miami Springs, Coral Gables and Miami Lakes.

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Brewing over 35 different styles annually and featuring 18 unique beers on tap. In 2025 we are set to introduce new Beer Dinner Pairings, Collaborations, limited releases and community centered events.

WHO YOU ARE

The Tank Brewing Company is looking for a Front of the House Manager to lead our team. The FOH Manager oversees the general operation of the Taproom, including but not limited to, financial performance, guest satisfaction, event coordination and staff development. FOH Manager - Manages all front-of-house operations and activities for the taproom and restaurant. Ensures team leaders and supervisors coordinate staff (hosts, cashiers, wait-staff, servers, bussers, etc.) to ensure the delivery of guest services. Oversees the cleanliness of dining and guest areas. Supervises shifts and ensures services meets restaurant standards, Enforce and monitor all restaurant health, food safety and sanitation standards. Coordinate and oversee the implementation of policies, procedures, standards, guidelines and training programs. Prepares and reviews schedules, duties and shift coverage. Compiles sales, inventory and personnel reports. May require a Bachelor's degree or equivalent plus typically a minimum of 5 years' experience in restaurant management. This person must have excellent people skills, organizational skills, employee motivation and problem solving. The FOH Manager will need to represent The Tank Brewing brands with knowledge and passion.

Duties and Responsibilities:

• Meeting financial goals of the Taproom with events and promotions, keeping a tight inventory, managing labor and operational costs
• Creating an environment that is welcoming and exciting for all customers.
• Hiring, training, scheduling and managing of Taproom staff
• POS System knowledge, maintenance, upgrades, troubleshooting
• Keep inventory of beers, growlers, merchandise, etc
• Accountable for all cash/credit card sales
• Carrying out sales procedures that minimize loss and facilitate accountability.
• Communicating with brewery staff about upcoming beers and tap schedule.
• Work closely with Kitchen Manager and Chef to ensure perfect execution of events and customer satisfaction
• Work with Brewery/Marketing/Kitchen to creatively promote new beers and develop a calendar of events.
• Working with brewery to create a staff beer training program. Ensuring that staff has a deep knowledge of all beers on tap.
• Maintaining daily cleanliness of restaurant and organizing regular cleaning and maintenance
• Keeping detailed records of customer complaints, employee write-ups and other daily occurrences
• Must possess excellent communication, time management, and organization skills

Attributes required:

• Hands-on Taproom experience and knowledge of the brewing process
• Excellent people and results oriented skills
• Outgoing and enthusiastic
• A passion for beer making and beer culture
• Excellent problem solving skills and ability to work unsupervised
• Physically fit with no limiting medical conditions
• Excellent Computer skills

Training Required:

This position requires successful completion of the Certified Beer Server exam within the first four weeks of employment. Failure to pass this exam will result in termination.

Competencies:

• To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner.
• Technical Skills - Shares expertise with others.
• Oral & written Communication. Able to effectively communicate and to read and interpret written information.
• Teamwork - Contributes to building a positive work environment and team spirit; Able to build positive morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Planning/Organizing - Uses time efficiently.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Safety and Security - Reports potentially unsafe conditions; Uses equipment and materials properly.
• Ensuring to meet all safety and storage regularities for housing of the goods and supplies.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction.

Education and Qualifications:

University degree or Diploma in Brewing, or related discipline or experience in the field for at least five (5) years.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Heavy lifting, capable of lifting 55 pounds.
• While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts.
• The employee is occasionally exposed to high, precarious places.
• The noise level in the work environment is usually moderate to loud.

Accountability:

This position reports to and works with the CEO of the The Tank Brewing Company.

Job Type: Full-time