Location: Berlin,MD, USA
OVERVIEW
Front Desk Agents handle the routine office work and administrative responsibilities of the resort, working closely with the Front Office Supervisor and other team members.
JOB DUTIES
* Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.
* Check guests in and out for their reservations.
* Assist guests with making future reservations both in person and over the phone.
* Maintain petty cash fund.
* Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
* Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
* Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.
* Other duties as assigned.
Requirements
* High School Diploma or GED
* Administrative experience (preferred)
* Strong customer service skills
* Excellent telephone skills
* Good problem-solving skills
* Maintain a professional appearance
* Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
* RV resort office or hotel front desk experience, a plus
* Ability to work flexible hours including PM shifts, weekends and holidays.