Front Office Agent- (Overnight Relief/ PM shift) $29.50 Hrly
: Job Details :

The Guest Service Full Time is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all guests approaching the Front Desk Reception in accordance with the Chatwal NY/ Hyatt Hotel standards. Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting policy. Be familiar with hospitality terminolo...Office Agent, Office, Agent, Overnight, Hotel, Operations, Business Services