This role is the face of Commonwealth Pain and Spine as the first employee our patients see when they walk in the door, or the last that they see when they exit after their appointment. The Front Office Assistant is expected to be friendly and compassionate and adhere to our Mission, Vision, Values, and the CP&S Patient Guarantees.
Job Duties & Responsibilities:
- Greets and checks patients in and updates appointment status
- Assists patients with completion of intake forms
- Inspects forms for completeness and accuracy
- Calls patients with appointment reminders and reschedules as needed
- Answers all telephone calls promptly warmly responds with information, assistance, and/or transfers the call to appropriate person or department
- Establishes and maintains positive relationships with referral sources
- Checks patients out and schedules patient for re-evaluation visits, procedures and presents appointment cards
- Enters all pertinent patient information and notes into EMR
- Scans all applicable patient paperwork
- All other duties as assigned
Required Skills & Abilities:
- Exceptional customer service skills
- Knowledge of current basic medical terminology, coding, eligibility and office procedures
- Strong computer and phone skills
- Ability to establish and maintain effective working relationships with staff, co-workers, adjusters, employers, case managers and patients
- Ability to effectively present information, respond to questions and professionally interact with physicians, office managers, employees, insurance adjusters, case managers, employers, patients and the general public
- Ability to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner
- Exhibit understanding of healthcare regulatory and compliance policy (e.g., HIPAA).
- High integrity, including maintenance of confidential information
- Ability to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency
- Regular and reliable attendance
Education & Experience:
- Medical Front Office experience, preferred
- Pain management experience, preferred
- EMR, KASPER, INSPECT knowledge and experience preferred
- If required to travel for company related purposes:
- Active, valid driver 's license
- State minimum coverage vehicle insurance
- Must be able to pass driving history/motor vehicle check upon hire and maintain an acceptable record thereafter
- Maintain status as an approved driver through the HR department, including submitting required documentation before expiration
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