Location: Coos Bay,OR, USA
MINIMUM JOB REQUIREMENTS
* High school diploma/certified equivalent.
* One year of experience in customer service or reception, preferably in a medical office setting.
* Knowledge of medical terminology and organizational services.
* Knowledge of staff responsibilities to accurately direct callers.
* Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.
* Knowledge of basic math and modern office procedures.
* Ability to use multi-line phone system, including transferring calls and paging.
* Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
* Ability to use spreadsheets and word processing software.
* Ability to type a minimum of 55 WPM and operate a 10 key calculator by touch.
* Adequate hearing to answer the phone and speak with patients.
* Ability to speak clearly and loudly enough to be heard by callers and patients.
* Ability to work well under pressure with minimal supervision.
* Ability to elicit appropriate information to route calls to the appropriate person.
* Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
* Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
* Ability to maintain a high level of confidentiality
* Available to work flexible work schedule including evenings.
* Superb organizational skills.
* This is a Safety Sensitive Position as defined in the Alcohol & Drug Policy.
* This position is subject to pre-employment drug testing.
* This is a covered position which requires background check that includes fingerprinting.
* Must have employment eligibility in the U.S.
* Indian preference will be observed in the hiring process.
SUMMARY
This position is responsible for day-to-day administrative and general office duties. Encompasses all aspects of medical Front Office and includes, but is not limited to, check-in, check-out, answering phone calls, verifying insurance benefits, scheduling and confirming appointments, collecting copays, deductibles, and co-insurances, handling incoming and outgoing correspondence, and processing requests for medical records in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES
* Welcomes patients and visitors by greeting them, in person or on the telephone, answering or referring inquiries.
* Confirm patient eligibility for medical insurance coverage.
* Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
* Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
* Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.
* Facilitates patient flow and communicates delays with patients and clinical staff.
* Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
* Explains financial requirements to the patients or responsible parties and collects copays as required.
* Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
* Monitors medical office supplies and inventory needs, places orders and oversees office equipment.
* Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary.
* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
* Ensures availability of treatment information by filing and retrieving patient records.
* Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
* Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.
* Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.
* Helps patients in distress by responding to emergencies.
* Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
* Assists in orientation of new personnel as directed.
* Maintain appearance standards as outlined in CTCLUSI policies.
* Must be able to interact with Tribal members and the general public in a courteous, professional, and efficient manner.
* Dedicated to providing the best patient care possible.
* Provide excellent customer service to clients and vendors of Three Rivers Health Center.
* Maintain a good attendance record.
* Other duties as directed by management.
PHYSICAL & MENTAL DEMANDS
* Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.
* Vision abilities required by this job include close vision and the ability to adjust focus.
* May be required to push, pull, lift, and/or carry up to 40 pounds.
* Must be willing and able to work long hours, which may include evenings and weekends.
* Must be willing and able to travel both locally and within the CTCLUSI service delivery area.
WORKING CONDITIONS & ENVIRONMENT
* Varied activities including standing, walking, reaching, bending, lifting. Requires full range of body motion including handling and lifting patient's manual and finger dexterity and eye-hand coordination.
* Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires corrected vision and hearing to normal range.
* May be required to work in locations other than Three Rivers Health Center, such as schools or at an outreach work location.
* May be required to attend meetings, conferences and Tribal events.
JOB LOCATION
Three Rivers Health Center
150 S. Wall Street
Coos Bay, Oregon 97420
Apply online @ www.ctclusi.org
Open until Filled