Location: Carleton,MI, USA
Company
Cox Automotive - USA
Job Family Group
Business Operations
Job Profile
Business Services Specialist I
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Front Office - Business Service Specialist I
Part-time, 25 hours Weekly. Great Work Schedule: Monday - Wednesday, Day Shift.
This position provides customer service and clerical responsibilities and ensures the accurate and efficient processing of vehicle titles by filing and retrieving files for clients when requested. Generate reports for sold and/or purchased vehicles and send them out via FedEx or USPS.
Job Responsibilities:
* Perform administration functions, including matching titles, customer service, data entry, filing and routing, etc.
* Ability to efficiently file and pull tiles to be shipped to our clients.
* Verifying information accuracy and interacting with internal and external customers.
* Run a batch report for paid units to ensure timely processing.
* Pull batches daily to prep for the reassignment team.
* Run reports for sold units to provide the required paperwork from the S.O.S.
* Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
* Provide quality customer service through face-to-face and phone support.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
* Actively participate in support of all safety activities aligned with Safety Excellence.
* Perform other duties as assigned by management.
Qualifications:
* High School Diploma or equivalent required.
* Valid Driver's License and safe driving record required.
* Effective communication skills are required.
* Strong attention to detail skills is required.
* Basic computer software skills required.
* Must possess good problem-solving and organizational skills.
* Commitment to providing excellent customer service required.
* Must be able to operate office equipment (i.e., copier, fax machine, etc.).
* Ability to sit or stand for prolonged periods of time.
* Ability to perform repetitive data entry tasks.
* Vision abilities required include close, distance, and depth perception.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.