Job SummaryThe Front Office Coordinator would be responsible for greeting all patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes and referral coordination duties.Job Responsibilities
- Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessary
- Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels
- Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients
- Maintaining inventory of new patient forms and office supplies required for front desk activities
- Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
- Providing patients the proper documentation for quick referrals using preferred network
- Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
- Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments
- Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times
Job Qualifications
- High school diploma or equivalent
- 1 year of experience within a medical office setting
- Data entry and typing experience
- Bilingual in English/Spanish is preferred
- Knowledge of basic medical terminology is preferred
BENEFITS- Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
- FSA and Life Assistance Program (EAP)
- 401(k) Retirement Plan
- Health Advocacy, Travel Assistance, and My Secure Advantage
- PTO Accrual and Holidays
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