This role is an Evergreen position. We have rotating needs within 15 miles of the posted location. Please apply to this posting to be considered for positions within that radius. Job Summary The Front Office Coordinator will be responsible for greetingall patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes, and scheduling coordination duties.
Job Responsibilities: - Answering phones efficiently and with the proper etiquette, welcoming patients and directing the calls to the appropriate person/department. Updating patient information in computer when necessary.
- Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels.
- Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients
- Maintaining inventory of new patient forms and office supplies required for front desk activities
- Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
- Providing patients the proper documentation for quick referrals using preferred network
- Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
- Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments
- Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times.
- Maintain operations by following policies and procedures
- Contribute to team effort by accomplishing related responsibilities as needed
Job Qualifications:
- High school diploma or equivalent
- A minimum of 1 year of experience within a medical office setting
- Minimum 1 year within a customer service industry
- Data entry and typing experience.
- Bilingual in English/Spanish is preferred
- Knowledge of basic medical terminology is preferred
- Ability to speak clearly and communicate effectively over the phone.
BENEFITS
- Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
- FSA and Life Assistance Program (EAP)
- 401(k) Retirement Plan
- Health Advocacy, Travel Assistance, and My Secure Advantage
- PTO Accrual and Holidays
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