FRONT OFFICE DIRECTOR
: Job Details :

Job DescriptionEnsure proper staffing levels of front office associates, including interviewing, hiring,supervising, training and scheduling front desk agents, front office supervisors, guestservice aides/bell staff, concierge staff and PBX operators.•Have complete understanding of Front Office staff's job descriptions and duties and beable to perform duties at any given time.•Manage guest resolution process to include investigation of situation and creativeproblem solving to ensure guest is satisfied with outcome.•Accurately manage and operate the MICROS system at the front office, including alldaily transactions and those which are not performed often.•Communicate with Housekeeping and Engineering Departments regarding guest rooms,requests and maintenance requests/needs.•Assist the General Manager by handling special requests, group blocking and unusualcircumstances.•Guide occupancy for maximum yield management of the hotel.•Greet and communicate cordially with guests, promptly and professionally checkingthem in and out of the hotel.•Accurately manage cash handling, including receiving cash, checks and credit cardinformation from guests for payment of hotel charges and making change correctly.•Perform other duties as assignedLocation Description46100 Landing Pkwy, Fremont, California 94538Experience the elegance and convenience of one of the most modern Fremont, CA, hotels at Fremont Marriott Silicon Valley. At the gateway to Silicon Valley, our hotel in Fremont, CA, is located at the southern tip of the San Francisco Bay, just north of San Jose and between the McCarthy Ranch and Pacific Commons office parks. As one of the most popular full-service hotels in Fremont, California, we are near many Bay ARequirementsThe Front Office Director directs and controls operation of the front office and coordinatesactivities to obtain optimal room occupancy, revenue and guest satisfaction. The Front OfficeManager oversees all activities in the front office to ensure high guest service standards are met,as well as accuracy in all phases of the operation.