Job Summary:
As a Director of Front Office, you would be responsible for directing and administering all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
Qualifications:
- Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred or an applicable Associate's degree with at least 3 years of Front Office management experience is required.
- Specific brand experience/OnQ [PMS – property management] Certification (as defined by property) 500+ room experience and/or previous director level experience preferred.
Responsibilities:
- Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management policy and procedure implementation and enforcement, and meeting participation and facilitation.
- Monitors and develops associate performance to include but not limited to providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and makes improvements accordingly.
- Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Implements and monitors all corporate marketing programs.
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing, and policies, and knowledge of the local area and events.
- Runs and completes daily reports, analyzes data, and makes decisions based on data.
- Resolves guest issues and concerns to guest satisfaction.
- Recruits, interviews, and trains associates.
- Participates in the Property Manager on Duty program.
- Is certified to respond to emergencies including but not limited to the operation of the Fire Panel and communication with emergency personnel such as Police and Fire Department.
- Completes tasks or projects as assigned or as required.
Property Details:
Our Warehouse District hotel is across the street from Ernest N. Morial Convention Center and within two miles of downtown attractions including Harrah's, the Riverwalk, and the Superdome. The closest hotel to the ports, we offer a free shuttle and special cruise packages. Enjoy our free hot breakfast and an array of dining options close by.
Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details.
- Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401k Retirement Plan.
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