Location: all cities,RI, USA
**Front Office / Guest Service Manager - SureStay Plus Hotel in Smithfield, RI**
By 2/23/2022 **Job Description**
**Job Summary:** Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques. Salary position.
**Job Duties:**
* Assists with hiring. Trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
* Understands and efficiently utilizes our Visual Matrix property management system.
* Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
* Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
* Strives to be innovative in new programs designed to eliminate waste and increase productivity.
* Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.
* Manages departmental expenses within budgeted guidelines.
* Maintains lost and found.
* Performs other duties as assigned.
**Skills / Requirements**
* High school diploma or equivalent, Associate degree preffered.
* Minimum of three years experience at the front desk with a complete understanding of front office operations. Previous experience in hospitality management is preferred.
* Superior customer service and public relations skills.
* Excellent organization and time management skills.
* Ability to communicate clearly and effectively with customers, co-workers, and managers.
* Knowledge of Microsoft Office, Internet, and Visual Matrix property management systems.
* Ability to work a flexible schedule, including weekends and holidays.
Job Type : Full-Time
Education Level : Associate Degree
Experience Level : Mid to Senior Level
Job Function : Customer Service
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