Location: Kingsport,TN, USA
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER:
* Company paid Life and Accidental Death and Dismemberment Insurance
* Company paid Long Term Disability Insurance
* 401(k) and Roth Retirement plan with Company Contributions
* Medical, Dental, Vision, and additional Life and STD Insurance
* Health Savings Account Plan with company contributions
* Paid time off
* Paid Sick time
* Paid Holidays
* Employee discounts
* And more!
General Summary:
The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group's quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.
Opening Responsibilities:
* Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses
* Count money in opening drawer and log amount
* Take the phones off the evening setting and follow-up on any messages left overnight
* Unlock doors for the business day
Check-In Responsibilities
* Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome
* Data entry of patient demographics and insurance information
* Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed
* Verify demographic information with patient
* Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.
* Provide HIPAA information to patient
* Provide history form to patient if out-of-date
* Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)
* Verify insurance eligibility
* Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
* Generate router for patient
* Enroll patients in follow my health
* Supply patient with internet password, if requested
Check-Out Responsibilities
* Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
* Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account
* Schedule follow-up appointments
* Verify all narcotic logs and ensure patient picking up prescription has a valid driver's license
General Office Responsibilities
* Answer incoming phone calls
* Create detail specific tasks from patients for nurses and providers with preferred contact information
* Answer general billing questions
* Pick up documents to shred from within the office
* Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number
* Distribute items from the fax machine (date stamp)
* Key charges as necessary
* Open and distribute mail
* Ensure all medical records releases are completed and a valid Photo ID is obtained
* Cross train in all areas of the front office when possible
* May have to fill in at other HMG offices upon request based upon the business need on an occasional basis
Closing Responsibilities:
* Close out bank deposit following HMG procedures
* Close out credit card machines for the day
* Make sure all calls are cleared from que before logging out of the phone que
* Forward phones to the evening setting
* Close and lock all doors
Education/Experience/Knowledge:
* High School diploma or equivalent required
* 1-2 years' experience in a medical office or customer service position, preferred
* Proven success asking for payment, making change, and balancing a cash drawer
* Working knowledge of managed care and overall understanding of HMO's and PPO's, preferred
* Excellent customer service skills is a must
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.