Location: Wilmington,DE, USA
WHO ARE WE?
Opened in 1913, the HOTEL DU PONT is dedicated to delivering timeless luxury with a modern and sophisticated sensibility. Located in downtown Wilmington, Delaware, in the heart of the picturesque Brandywine Valley, the 12-story Italian Renaissance landmark building boasts 217 guest rooms and spacious suites. Named the #1 hotel in Delaware by Conde Nast Traveler and U.S. News and World Report, the hotel is home to Le Cavalier at the Green Room, a modern French brasserie helmed by Chef-Partner Tyler Akin. Owned by Buccini/Pollin Group and managed by PM Hotel Group, the HOTEL DU PONT is a member of Preferred Hotels and Resorts Worldwide and a charter member of Historic Hotels of America. For more information, visit www.hoteldupont.com. Follow us on Facebook and Instagram.
What We offer
* Generous health, dental and vision insurance, plus 401K
* Comprehensive onboarding and training plan to set you up for success.
* Coaching, feedback, and mentorship to develop yourself and your team.
* Personalized development plan to fit your individual role and career goals.
* Training courses to improve your personal and interpersonal effectiveness.
* Uncapped PTO.
* Opportunities to volunteer and give back to our local communities.
Summary of Essential Job Functions
* Create and monitor a consistent training program (scripting, role playing, etc.) that ensures team members across hotel operations are prepared for success. Includes development and daily, weekly, and monthly lessons to ensure ongoing learning and growth.
* Responsible for the leadership, strategy, and financial performance of hotel operations departments.
* Champion the hotel's say yes service culture and core values.
* Be locally plugged in. Be out and about- on the floor interacting with guests so you are engaged and informed.
* Ensure all guest questions and requests are answered in a timely, friendly, and professional manner with laser focus to say yes service culture.
* Channel creativity. Find unique ways to curate memorable guest experiences.
* Drive teamwork. Bolster innovation and entrepreneurial spirit while still exacting personal accountability.
* Responsible for budgeting and forecasting of hotel operations departments.
* Build relationships, contacts, and business intelligence. Demonstrates community spirit through involvement in local and regional organizations.
* Effectively recruits, trains and mentors team members and fosters strong team culture. Plans, organizes, leads, and/or participates in hotel meetings including staff meetings, etc. as part of the hotel's executive team.
* Other job-related duties may be assigned.
Minimum Requirements
* Bachelor's or master's degree- Hotel Management, Travel/Tourism or similar preferred
* 3-5 years leadership experience in the hospitality industry, rooms department; minimum 2 years with a luxury property
* Strong analytical and math abilities
* Microsoft Office suite, POS (Opera or equivalent), social media proficient.
Abilities Required
* Must be able to stand on your feet for up to 8 hours a day.
* Excellent time management skills; must be able to work independently and simultaneously manage multiple projects.
* Willing to learn new tasks.
* Maintain professional appearance and manner.
* Comply with attendance rules and be available to work on a regular basis.
ABOUT PM HOTEL GROUP
Awards + Accolades:
* Recognized as a Best Place to Work in Hospitality as seen in Hotel Business
* Fastest Growing Private Companies in DC - Washington Business Journal
* Inc 5000 - Fastest Growing Private Hospitality Companies
PM is PEOPLE-POWERED
At PM Hotel Group we are enthusiastic about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion.
A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this people-first mindset is at the heart of our corporate DNA.
What We offer
* Generous health, dental and vision insurance, plus 401K
* Comprehensive onboarding and training plan to set you up for success.
* Coaching, feedback, and mentorship to develop yourself and your team.
* Personalized development plan to fit your individual role and career goals.
* Training courses to improve your personal and interpersonal effectiveness.
* Uncapped PTO.
* Opportunities to volunteer and give back to our local communities.
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group's staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits:
To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific example in each section is not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. The associate's supervisor may assign other job-related duties. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.