Front Office Manager
: Job Details :

Manage front desk operations and supervise front desk staffTrain new front desk staff and ensure existing staff receive ongoing trainingMonitor and manage guest accounts, including room charges and upgradesResolve guest complaints and ensure guest satisfactionEnsure prompt and courteous service to all guestsMaintain and update hotel records and databasesDevelop and implement policies and procedures to improve front desk operationsCollaborate with other departments to ensure smooth hotel operationsPerform other duties as assigned