Front Office Manager
: Job Details :

Join Our Team as an Assistant General Manager at HI USA!Are you passionate about delivering exceptional guest experiences? Do you thrive in a dynamic, fast-paced environment? Join Hostelling International USA and play a key role in shaping unforgettable stays for travelers from all over the world! HI New York City is a vital part of the HI USA hostel network, and we're currently seeking a Front Office Manager to lead our guest services team. Position Details: Pay: $58,000 - 70,000 per year Type: Salaried, benefits eligible Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). Perks: - On-the-job training - A supportive work environment with opportunities for growth - Free stays at other HI USA hostels (subject to availability) - Discounts on hundreds of brands - Friendly and inclusive work environment Responsibilities: - Lead and manage the guest services (front desk) team, including managers, supervisors, night auditors, and associates.- Oversee hiring, onboarding, training, scheduling, and performance management for the front desk team.- Ensure the front desk operates smoothly, covering frontline shifts as needed to support the team and operations.- Provide ongoing feedback, coaching, and recognition to team members to maintain a positive, inclusive work environment.- Optimize occupancy and room revenue by monitoring bed and room inventory in collaboration with revenue management.- Oversee the night audit process and ensure accurate billing for all guest accounts.- Manage guest feedback, addressing complaints and improving satisfaction where necessary.- Maintain guest services systems (incoming packages, lost and found, luggage storage).- Ensure inventory of front office supplies, merchandise, and equipment is maintained within budget and ensure proper working order of equipment (printers, computers, credit card machines, etc.).- Lead safety committee meetings and ensure compliance with FDNY certifications and regulations.- Conduct and document thorough investigations of guest or staff incidents, and manage property camera surveillance equipment. Skills/Qualifications: - Bachelor's degree or 3-5 years of related hospitality management experience.- Strong organizational skills and the ability to manage multiple tasks.- Conflict resolution skills and the ability to act effectively in crisis situations.- Experience with Microsoft Office Suite and Property Management Systems.- Must be willing to work evenings, weekends, and holidays as required.Physical Requirements:- Regularly required to sit, stand, walk, reach with hands and arms -Occasionally required to climb, balance, stoop, or crouch -Must be able to lift and move up to 50 pounds -Vision abilities required: close, peripheral, color vision, depth perception,and the ability to adjust focus - Noise level in the work environment isusually moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a deeper understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating exceptional guest experiences, apply today to join our team as a Front Office Manager at HI New York City!Want to see what a day in the life is like at HI USA? Check out our TikTok!