Massanutten ResortJob SummaryThe Front Office Operations Associate position serves as the primary point of contact for the Resort's onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.RequiredCustomer service skillsProblem-solving skillsGeneral computer skillsPreferredPrior customer service/guest relations experiencePrevious hotel/resort work experienceTypical ScheduleDays:Rotating, including weekends and holidaysHours:Varies, including eveningsCore Responsibilities
- Serve as primary point of contact for Resort guests
- Assist with check-in/check-out procedures
- Plan and reserve vacation itineraries
- Respond to phone, chat, and email inquiries
- Other duties as assigned by management
For more information, contact Ana Garcia at 540-###-####.