Overview:
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether its by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Responsibilities & Requirements:
Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties.
The Front Office Specialist is responsible for:
- Greets patients and visitors in a courteous and friendly manner.
- Answers telephone calls, screens calls, arranges appointments, and referrals.
- Obtains information, answers questions, and notifies physician or assistant of patient's arrival.
- Prepares new records, organizes files, and maintains records.
- Types correspondence, reports, e-memos, forms.
- Sorts and distributes mail.
- Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.
Job Requirements:
- Completion of a high school diploma or equivalent.
- Previous front office experience or background in general office work.
- Ability to comprehend established office routines and policies.
- Learns quickly from oral and written instructions.
- Ability to operate a computer.
- Knowledge of medical terminology.
- Knowledge of CPT & ICD-9 coding.
- Understand the ethics of confidentially.
- Good organization skills
- Tact and diplomacy
Preferred Qualifications:
- electronic medical records experience
- Epic training/experience