Location: Avon,CO, USA
Property
Come grow with us! Exciting opportunities await at the brand new SpringHill/TownePlace Suites by Marriott Avon Vail Valley in beautiful Avon, Co! Join our dynamic team and be a part of creating a memorable guest experience from the beginning.
Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits. We are people focused with a CARE culture at the center of everything we do.
We offer all of our employees the following benefits:
* Highly competitive wages
* Free Parking
* Hotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hosptiality Portfolio hotels
* 401K Plan with Employer Match
Additionally, we offer our full-time employees the following benefits:
* Paid Time Off (PTO)
* Unlimited Paid Time Off (PTO) rollover
* Paid Time Off (PTO) cash out options
* Comprehensive employee benefit/insurance programs
* Company paid life and AD&D insurance
* Tuition reimbursement
* 7 Paid Holidays
The SpringHill/TownePlace Suites by Marriott Avon Vail Valley is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA
We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Supervisor. The ideal candidate uses their engaging personality set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest's luggage. They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
* Help guests discover their Wanderlust experience
* Provide exceptional customer service by being engaging and taking sincere interest
* Interacts with all guests. The Supervisor will welcome each guest to our hotel.
* If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
* You will be escorting and orienting the guest to the front desk for check-in.
* Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
* Train and mentor the team of bell attendants to provide exceptional customer service
* Assist the management team in coordination of special events that will impact the arrival and departure of guests
* You will be working together with other attendants to ensure each guest has a personalized experience and will dive to open the door for all guests.
* Assist lobby attendant in keeping entrance area clean and organized
* Be the difference with all guest and employees and do more than just the norm .
Qualifications
High school diploma
Prior leadership experience preferred
Prior hotel experience required
Prior Marriott/Fosse experience preferred
Available for am/pm shifts including weekends and holidays required
Compensation Range
The compensation for this position is $27.00/Hr. - $27.00/Hr. based on qualifications and experience.