Location: Queensbury,NY, USA
Key Duties and Responsibilities:
* To ensure high level of positive guest comments
* Promote/sell in-house venues of hotel and waterpark
* Resolve guest concerns quickly, professionally, and effectively
* Continuous training of staff in Guest Service
* To increase revenues by controlling labor and other costs
* Investigate and resolve guest concerns in a courteous and professional manner
* To ensure maintenance and cleanliness of Front Office
* Multi task between reservations and the front desk responsibilities when Front Desk Supervisor in not available
* All other job duties as assigned by management.
ORGANIZATIONAL RELATIONSHIPS:
* Reports to Business Operations Manager.
SKILLS AND QUALIFICATIONS:
* High School diploma or equivalent.
* Bachelor's Degree in Hospitality preferred
* Up to 6 months experience in Front Office or related field preferred
* Must be able to speak, understand, read and write English
* Exceptional work ethic and attention to detail
* Computer literacy, plus knowledge of Microsoft Office and Opera products is desired
* Must be able to be on feet for a period of up to four (4) hours in length
* Possess ability to effectively promote and market all hotel and waterpark services
* Possess leadership and ability to communicate in a professional manner
* Possess ability to motivate, develop, and direct staff as they work
* Must be able to work weekends, holidays, and other shifts as necessary
* Valid Driver's License and a clear driving record.
Salary Range: $20.00- $22.00/hr