Location: Orlando,FL, USA
Company Overview:
Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.
Purpose:
Front Office Supervisor is responsible for providing engaging, sincere, personalized service for our guests by showcasing leadership and interpersonal strengths and leading our team of service ambassadors, maximizing the front office operations, and ensuring exceptional guest service. This position is also responsible for the overall daily operation of the hotel's front office department, as well as manning and planning in accordance with the policies and procedures established by the hotel. This position will lead guest services in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, and ensuring that they have a memorable experience while maximizing room revenue and occupancy.
Essential Functions:
* Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Post charges to guest rooms and house accounts using the computer.
* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Promote brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate.
* Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
* Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
* Requires standing and continual mobility throughout front office area.
Qualifications:
High School Diploma or equivalent; and at least three (3) years of prior luxury hotels or resorts experience in a similar role.
Qualifications
Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA's):
Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to pitch-in and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.
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Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.
Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).
We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.
Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).
Enjoy the Holidays! We offer Six (6) paid holidays throughout the year.
Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.
Paid Time Off (PTO)
Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose
Performance Hospitality is proud to be an Equal Opportunity Employer.
Drug-free Workplace