Front Office Supervisor Overnight
Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.
Oversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests. Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Overnight Front Desk Agent by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Responsible for controlling the inventory levels and works closely with the purchasing department.
Job Specific
- Ensures that Overnight Front Desk Agents are friendly, professional, and efficient during registration and checkout of hotel guests.
- Assists Overnight Front Desk Agents in satisfying guest requests and resolving guest complaints.
- Prints reports to monitor guest balances and notifies guests with over limit accounts.
- Assists agents and handles guest requests.
- Regular attendance in conformance with standards.
- May be required to work varying schedules to reflect business needs.
- Act as Manager on Duty.
- Promotes Team work across Hotel and division on the overnight.
- Notifies appropriate individual promptly and fully of problems and/or unusal matters of significance.
- Executes emergency procedures in accordance to hotel standards.
- Ensure compliance of safety regulations and procedures on overnight shift.
General
- Attends Hotel trainings as required.
- Maintains cleaniliness of hotel lobby and areas.
- Other duties as assigned.
Qualifications
- College Degree
- Previous Hotel experience
- Previous Opera knowledge