Location: Rochester,NY, USA
Company: Glass America
NY Rochester - 300015
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description:
Glass America
Customer Service Rep / Admin Support
Rochester, NY
Pay Range: $18 - $21 per hour
(based on industry experience)
Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.
What Glass America offers you:
* Full-time position with a great starting wage.
* Benefits that start on your first day of work!
* Career development and progression opportunities.
* 401k, PTO, paid holidays, life insurance and short term disability.
* Be part of a company that does business in 38 states and continues to grow!
What Glass America requires of you to be successful:
* Professionally handle customer interactions and general inquiries, both in person and over the phone.
* Have a sense of urgency when scheduling customer appointments.
* Maintain regular communication with Auto Glass Technicians in the field.
* Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
* Follow our step by step process to provide quotes on our competitively priced installation and repair services.
* Take proactive actions to help your team meet shop production goals and budgetary objectives.
* When needed, pivot to provide additional assistance to the dispatch/parts team.
What Glass America needs of you to join the team:
* Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
* Comfortable in a customer facing, front line role.
* Reliable and dependable hard worker with a positive demeanor.
* High aptitude for technology with strong typing and data entry skills.
* Process driven with the understanding of how to manage inventory levels.
* Ability to work some Saturdays and overtime as necessary.
* General knowledge of automobile functions and systems.
* Auto Parts and/or Dispatcher experience is highly desirable.
Glass America is an Equal Opportunity Employer.