Location: Sulphur,OK, USA
We are currently looking for a Part Time 38 Front Services Agent to join our Artesian Hotel and Spa Front Services Unit 3 team located at the Artesian Hotel and Spa working . Summary: Responsible for processing guest reservations, registrations, payments, departures, answering the switchboard, greeting guests, valet parking, and bell services, ensuring our guests have a winning experience. Responsibilities: * Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines needs, seeks positive experience and outcomes * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains general upkeep of work area and maintains a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. * Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc. * Cleans assigned area - Cleans and sweeps floors - Cleans and sanitizes bathrooms - May empty ash trays - Disposes of trash - May clean exterior areas such as parking lots and sidewalks - Aligns seats close to machines in gaming areas * Processes all inquiries received, arrange, coordinate and confirms all hotel reservations through the Lodging Management System (LMS) * Completes daily check to ensure keys and units are ready for check in * Completes daily bag pulls, luggage pick up and drop off as well as guest pick up and drop off * Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned * Prepares daily reports * Audits and reconciles credit card receipts, cash received, and balance cash drawer on assigned shift, and complete cash report for all cash denomination and credit card receipts * Greets patrons in the Valet area by opening car door and offering to take their keys * Receives vehicle from guest and complete valet retrieval slip, to be given to the customer and maintained for retrieval purpose in Valet booth * Completes a walk around of the vehicle and finishes valet checklist; checks for damage prior to parking the vehicle * Performs all other duties as assigned Competencies: Essential: * Good driving record and be insurable by the Chickasaw Nation * Operate standard and automatic vehicles * Proficiency in computer applications specific to role * Works well within a team Skills: Essential: * Basic Computer skills * Must be able to operate a computer or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment) * Operate point-of-sale terminal Experience: Essential: * No prior experience required. Education: Essential: * Not required Credentials: Essential: * Must be over 21 years old * Pass gaming background check * Standard Driver's License * Gaming license or permit as required by assigned position Working Conditions: Essential: * Mix of office/non-office settings * Outside, all weather conditions