Front Services Agent
: Job Details :

We are currently looking for a Part Time 38 Front Services Agent to join our Artesian Hotel and Spa Front Services Unit 3 team located at the Artesian Hotel and Spa working .Summary:Responsible for processing guest reservations, registrations, payments, departures, answering the switchboard, greeting guests, valet parking, and bell services, ensuring our guests have a winning experience.Responsibilities:* Provides first class customer service - courteous and helpful to all internal and external customer types- Greets and engages with a smile- Determines and meets needs- Seeks positive experience and outcomes- Answers questions in a courteous and professional manner- Partners with internal and external services as needed to ensure appropriate referral is made* Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Shares responsibilities for maintaining adequate supplies and equipment- Maintains general upkeep of work area and maintains a safe environment- Observes and addresses potential environmental hazards and risks- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards- May provide break coverage for others as assigned- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.* Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.* Cleans assigned area- Cleans and sweeps floors- Cleans and sanitizes bathrooms- May empty ash trays- Disposes of trash- May clean exterior areas such as parking lots and sidewalks- Aligns seats close to machines in gaming areas* Processes all inquiries received, arrange, coordinate and confirms all hotel reservations through the Lodging Management System (LMS)* Completes daily check to ensure keys and units are ready for check in* Completes daily bag pulls, luggage pick up and drop off as well as guest pick up and drop off* Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned* Prepares daily reports* Audits and reconciles credit card receipts, cash received, and balance cash drawer on assigned shift, and complete cash report for all cash denomination and credit card receipts* Greets patrons in the Valet area by opening car door and offering to take their keys* Receives vehicle from guest and complete valet retrieval slip, to be given to the customer and maintained for retrieval purpose in Valet booth* Completes a walk around of the vehicle and finishes valet checklist; checks for damage prior to parking the vehicle* All other duties as assignedCompetencies:Essential:* Good driving record and be insurable by the Chickasaw Nation* Operate standard and automatic vehicles* Proficiency in computer applications specific to role* Builds effective working relationshipsSkills:Essential:* Basic Computer skills* Must be able to operate related office equipment* Operate point-of-sale terminalExperience:Essential:* No prior experience required.Education:Essential:* Not requiredCredentials:Essential:* Must be over 21 years old* Pass gaming background check* Standard Driver's License* Gaming license or permit as required by assigned positionWorking Conditions:Essential:* Mix of office/non-office settings* Outside, all weather conditions