At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description: Job Title: Frozen Foods Department Manager
Department: Frozen Foods
FLSA: Non-Exempt
General Function: Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price.
Core Competencies: - Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you: Department Employees
Primary Duties and Responsibilities:
- Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
- Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
- Determines department goals with store director.
- Determines weekly work schedule and establishes a daily work plan for the department.
- Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
- Communicates with employees regarding sales and ideas.
- Handles and satisfies customer issues.
- Figures retail pricing and ensures correct pricing.
- Extends invoices, posts invoices, and oversees department bookkeeping procedures.
- Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
- Conducts inventory of the department.
- Plans displays, promotions, and determines pre-orders.
- Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
- Understands and troubleshoots equipment and ensures maintenance is performed.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities: - Ensures pricing is competitive in the market area.
- Attends meetings and seminars and participates in continuing education.
- Fills displays, checks in delivered merchandise, and works in the sales area.
- Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
- Performs departmental duties as needed.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
Supervisory Responsibilities: - Instructs, assigns, reviews and plans work of others.
- Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
- Has the authority to approve employee discipline.
- Has the authority to recommend employee transfer, discharge, and salary increases.
Knowledge, Skills, Abilities and Worker Characteristics: - Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience: High school diploma or over one year of related work experience.
Physical Requirements: - Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions: This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job: Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, and C.A.R.S. reordering system
Financial Responsibility: Responsible for company assets, including equipment and merchandise.
Contacts: Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.
Confidentiality: Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing. Are you ready to smile, apply today.