Location: Utica,NY, USA
[Customer Service / Remote] - Anywhere in U.S. / Up to $55K-yr / Insurance benefits / 401k match / PTO / Monthly remote work reimbursement - As an Associate Product Support Specialist you'll: Deliver an exceptional customer experience through one-on-one interactions in the support email queue, live chat sessions, or phone calls; Collaborate with other departments, on behalf of customers, to resolve and escalate issues, gather feedback to improve the product, or QA new features; Educate and empower customers to become more comfortable using the platform; Optimize Help Center documentation, share how-to's and best practices with the team, and proactively look for ways to improve processes...Hiring Fast >>