Location: Utica,NY, USA
[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $19 per hour / Comprehensive health plans / PTO / Retirement savings - As a Call Center Support Coordinator you'll: Provide support and fulfill information requests via phone calls and emails for internal requests; Monitor and assist the internal Customer Service Representative (CSR) call queue, handling inbound calls as needed; Document all calls and queries to track and identify trends; Manage high call volumes within designated queues; Conduct call quality audits of CSR's recorded phone calls...Hiring Fast >>