Location: Pittsfield,MA, USA
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Healthcare benefits / PTO - As a Client Support Specialist you'll: Provide user support to improve the experience of customers; Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls; Evaluate, document and escalate technical issues, product bugs or data concerns for further research; Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue; Submit up-sell + cross-sell leads...Hiring Fast >>