Location: Madison,WI, USA
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401k / PTO - As a Customer Engagement Specialist you'll: Answer and manage incoming calls, emails, chats; Assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience; Learn and follow all customer service procedures and policies; Strive to meet and go above personal and team targets, goals, and quotas; Aim for fast customer resolution in every interaction; Record, organize, and file customer interactions and profile/account changes; Address returns, refunds, and shipment tracking...Hiring Fast >>