Location: Fitchburg,MA, USA
[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Computer provided - As a Customer Service Rep you'll: Handle a high volume of incoming calls within service metrics; Answer customer questions, resolve any issues or transfer call to the appropriate agent and/or department; Update system with new or updated information; Proactively communicate with key stakeholders (i.e. vehicle owner, repair facility, dealer, dealer consultant etc.) to ensure a best-in-class claims experience; Ensure timely, accurate and consistent file documentation; Monitor call queues and ensure agent availability; Anticipate and meet all customer needs...Hiring Fast >>