Location: Hamburg,NY, USA
[Customer Service / Remote] - Anywhere in U.S. / Up to $60K per year / Benefits - As a Customer Support Rep you'll: Empower customers with industry knowledge combining elements of healthcare language, state regulations, and privacy laws; Respond to customer inquiries via email, phone, and chat promptly and professionally; Troubleshoot customer issues, guiding them through the process of solving technical problems and escalating as necessary; Provide detailed explanations of platform features and offer training as needed; Assist with the documentation of common customer queries and solutions to improve the knowledge base...Hiring Fast >>