Location: Rockford,IL, USA
[Customer Service / Remote] - Anywhere in U.S. / Up to $60K per year / 401k / PTO / Medical & dental / WFH stipend - As a Customer Support Specialist you'll: Serve as one of the faces of the business and the main points of contact for customers via phone, chat and email; Maintain expert knowledge of the platform to ensure that you are providing the best possible customer experience; Maintain high standards of quality and efficiency, meeting established KPIs and service level agreements (SLAs) to ensure the quality of customer interactions are high; Collaborate cross-functionally to support various aspects of marketplace operations, contributing to efficiency where needed...Hiring Fast >>