Location: Watertown,NY, USA
[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive salary / Medical & dental insurance / PTO - As a Customer Support Specialist you'll: Deliver a best in class customer experience by responding promptly to customer inquiries; Analyze and troubleshoot technical issues, determine root causes, and provide solutions or escalate issues to other teams as necessary; Learn products inside and out so that you can answer questions quickly and accurately; Identify trends in issues and provide feedback and insights to product, tech, and ops teams; Participate in knowledge-sharing activities, such as training and documentation...Hiring Fast >>