FT Hannaford To Go Expeditor
: Job Details :

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. POSITION DESCRIPTION Job Title: Hannaford to Go - Expeditor Department: Hannaford To Go Reports To: Assistant Store Manager Numbers and Titles of Associates Supervised: None Qualifications: Effective communication and customer service skills. Must meet minimum age requirements to perform specific job functions (18 years of age). Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Demonstrated ability to perform the technical requirements for Hannaford to Go Service. Essential Job Functions: •Promote customer goodwill by providing high standards in customer service. •Review customer orders for potential errors, questions, or notes. •Review all orders for accuracy and quality to ensure customer satisfaction. •Communicate order information and changes to customers via email, phone, and direct conversation. •Seek store leadership assistance when needed for customer service or to address operational concerns. •Partner with Department Managers to ensure fresh orders, particularly those with cutlist, are handled properly. •Assist customers picking up orders at designated pickup location. •Handle cash pickups and change orders as requested, and log as required. •Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale alcoholic beverages. •Provide customers and associates with refunds, over-rings and other transactions requiring approvals or overrides. •Ensure all customers' orders are shopped on time and available when customers arrive. Any potential delays in service should be promptly shared with HTG Leadership and/or store leadership. •Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Duties and Responsibilities: •Observe and follow all company policies and established procedures. •Maintain a neat, well-groomed personal appearance always and follow company personal appearance policy. •Treat all associates with fairness, dignity, and respect. •Assist in special projects and perform other functions as assigned by supervisor. •Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items. •Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards. •Bag or package merchandise according to established company policies and procedures and store in designated area for customer pick up. •Control excessive use of store supplies, such as ribbons, receipt tape, bags, labels and cleaning materials. •Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents. •Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.). •Record on designated forms any price discrepancies and/or any not on file items that are encountered on electronic point-of-sale terminal, request price checks promptly on any such items according to company policy. •Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. •Process all the various types of sales transactions accepted by the store including but not necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic Payments, WIC coupons, Food Stamps, manufacturers' coupons, gift cards, bottle deposits, bottle refunds, merchandise refunds in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same. •Secure registers, Mobile POS Equipment, HH Units at all times when leaving it unattended; protect company assets at all times. •Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis. •Perform all other duties as assigned. Physical Requirements: •Perform repetitive hand and arm motions while standing/walking the majority of the shift. •Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion. •Push or pull up to 75 pounds on occasion. •Work in and out of inclement weather when necessary. •Gather up to five shopping carts and push them to designated areas. •Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners. •Have sufficient visual acuity to read the HH unit display screen as well as check identification cards, checks, invoices, and other written documents. Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.