FT/PT Remote Customer Service Rep
: Job Details :

Currently this is a remote position until further notice:

Position: Customer Service Agent (Part-Time and Full-Time)

Hours: 15-40 hours per week

Pay: $29.37 -44.92/hr to start, with increases throughout the first year, transitioning to a performance-based model

Location: Remote

Requirements:

• One weekend day REQUIRED
• Must be able to attend full-time day training for 2 weeks
• Must be available on weekend days and between the hours of 12pm - 9pm on weekdays

Job Description:

Are you interested in working from home? Do you enjoy helping people? Are you looking for an opportunity to advance your customer service skills and grow with a thriving company? If that sounds like you, and you meet the qualifications below, apply today! We are searching for motivated Customer Service Agents to assist with inbound calls in a call center environment.

Perks for this position include:

• 100% Remote Opportunity: Work from the comfort of your own home
• Computer Equipment Provided: All necessary equipment will be supplied.
• Benefits Package: Health insurance, paid time off (PTO), and holiday pay.
• Career Advancement: Opportunities for growth into Team Lead or Supervisor positions.
• Dynamic Work Environment: A fast-growing, innovative, and lively work environment with plenty of opportunities to develop new skills.

Responsibilities:

• Respond to inbound calls in a timely and professional manner.
• Assist customers by answering questions and inquiries about products and services.
• Troubleshoot issues and address questions related to orders placed by customers.
• Follow up with customers to ensure they have received quality customer service.
• Complete after-call information and data entry to the system.

Qualifications:

• 1+ years' experience in a Customer Service role.
• Must be legally authorized to work in the United States
• Reliable high-speed internet with the ability to be hard-wired.
• High School Diploma

OUR CORE VALUES:

Principal's First

Highly Private Clients are the focus, and Principals are the Clients.

Learn from mistakes

Brave to face and admit the truth. Learns and grows from mistakes. Makes thoughtful choices and changes to avoid mistakes or at least low-cost mistakes. High-cost or repeated mistakes will lead to disciplinary action.

Conscientious

Finish duties conscientiously, effectively, and promptly.

Dedication

Be dedicated. Keep improving.

Accountable

Due diligence. Be accountable.

Independent

Think and act independently.

Resilience

Do not complain or shy away from assigned works. Confronts difficulties bravely. When the going gets tough, the tough get going.

At benefitalign®, we build cloud-based platforms that power critical business functions for insurance stakeholders. Our products empower our clients to focus on what matters most. Their customers, their employees and their revenues.

benefitalign® is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.

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