- Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community
- Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)
- Maintain a high level of product knowledge
- Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times
- Sales standards
- Cash wrap standards
- Client book management
- Inventory management
- Customer and After Sales service
- Help clients make selections and assist in the try-on process
- Ensure compliance with all company policies, procedures and directives
- Attendance / Reporting for Work (Ulti-Pro) - clocking in and out
- Navigating through UltiPro Portal
- Uniform and Grooming Standards
- Lunch and Afternoon Breaks
- Lockers
- Organization at the workplace
- Requests for Time Off: Benefits -- Sick Days, Vacation Days, Personal Days / Schedule Requests
- End-of-Day Procedures (i.e. bag checks)
- Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:
- Phone calls and emails
- Thank you letters
- Shipping merchandise out-of-town
- Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
- Proactively identify and pursue opportunities to achieve financial targets and increase sales
- Assist with inventory and special projects as needed
- Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks
- Ensure visual standards are maintained at all times
- Understand the terminology associated with Jimmy Choo shoes and accessories
- Be proficient with the register system(s)
- Merchandise product
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ...@CapriHoldings.com. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. Compensation Range: $17.00 - $26.00