To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by managing the front-end of the store so that all customers are taken care of in and efficient and timely manner and leaving the customer so satisfied that no competitor is an acceptable alternative.
Fuel Station Clerk: What I Do, How I Do It, and Why I do itAs a Fuel Station Clerk, this is what I do:Process Transactions - I quickly and efficiently process transactions by giving the customer my undivided attention, processing purchases through the register system following company guidelines, properly completing all transactions, adhering to all laws and regulations restricting certain transactions.
Replenishment & Inventory Procedures - I assist with replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock reclamation and returns, damages and reworks, supply use and inventory preparation.
Perform Proper Bagging Techniques - I sack or assist with sacking the customer's order, ensuring food safety by bagging different types of raw meat and toxic items separately, and ensuring products reach the customer's home in excellent condition by practicing correct product placement.
Provide Services - I provide services to my customers by identifying the customer's needs and identifying appropriate solution(s), such as carry out or parcel pick up, and reminding them of other store services or upcoming planned events.
Problem Solving - I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner.
Safety/Quality Orientation - I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
As a Fuel Station Clerk, this is how I do it:Building Relationships - I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspective.
Conscientiousness - I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Superior Customer Service/Hospitality - I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines.
Integrity - I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person.
Professionalism - I hold myself accountable by demonstrating a no excuses approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside.
As a Fuel Station Clerk, this is why I do it:Customer Focus - I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction.
Respecting others/Citizenship - I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Supporting Harps' Mission Statement - With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement - Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.
POSITION REQUIREMENTS: - High school diploma or G.E.D. equivalent preferred.
- Fuel station experience preferred.
- Ability to work flexible hours including evenings, weekends and holidays as needed.
- Adaptable to different situations and the ability to respond with flexibility shifting priorities and rapid change.
- Ability to interpret, understand and follow instructions.
- Ability to complete tasks in a timely manner.
- Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 40 pounds without assistance.
- Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight. Occasionally required to climb and/or crawl.
- Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
- Stands and/or walks continuously throughout shift.
- Visually locates merchandise and other objects, at near and/or far distances, as well as verifies information, often in small print.
- May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
- May be exposed to cleaning solvents and other chemicals.
- May be exposed to latex, eggs, nuts, soy and wheat.
- Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check, criminal background check and credit check.