The Role We are seeking a results driven Fulfillment and Receiving Manager with proven shipping, receiving, warehousing, & people management experience. In this role, you'll set the tone and drive performance of our fulfillment & receiving departments. You'll set the team example and develop, manage, and lead your team to meet quality and efficiency metrics, ensuring they have the tools and support they need to do their best work. You will also relay opportunities to improve both the customer and employee experience. The perfect candidate will be passionate about team development and customer satisfaction.The role will operate in partnership with
Legacybox Academy.What you'll do- Drive performance of the fulfillment, receiving, and distribution departments.
- Effectively and efficiently fulfill orders, receive orders, manage inventory levels, and work as lead your team to manage deliverables to the production facility.
- Consistently meet & exceed departmental metrics including, but not limited to:
- Fulfillment: orders fulfilled, quality, fulfillment time, fulfillment queue size, wholesale order shipment time.
- Receiving: orders received, quality, mail queue size, & meeting our wholesale order service level agreements.
- Manage the receipt and sorting of inbounds for receiving and post receiving to prepare for the production department.
- Develop, manage, and lead your team
- Onboard, train, and coach your team to hit departmental and position specific metrics.
- Ensure your team has adequate tools and training to do their best work
- Correctly diagnose and resolve wastes & inefficiencies in the process
- Identify and resolve any recurring issues within your area of responsibility
- Set high-level expectations for your team as an example in the areas of professionalism, reliability, positivity, and our company values
- Manage your team's performance including conducting coaching and disciplinary action
- Guarantee your area has the necessary orders and supplies to hit our overall goals
- Manage inventory of needed supplies for your departments
- Proficient, or ability to become proficient, in basic printer maintenance and software troubleshooting
- Ensure your team is appropriately staffed
- Own scheduling model that translates inbound orders to hours needed
- Relay hiring needs & help evaluate potential hires
- Vendor management
- Coordinate maintenance or purchases for all departmental equipment
- Coordinate with FedEx, UPS and/or USPS to maintain timely, consistent order pickups
- Relay opportunities to improve customer and employee experiences in an accurate, concise, and timely manner
- Cross-train to familiarize yourself with all equipment in your area of responsibility
The Perfect Candidate: - Professional, organized, adaptable, and a natural people person
- A proven leader with a history of working with cross-functional teams to achieve a shared goal
- Exceptional written and verbal communication skills
- Comfortable managing high-school students along with full-time staffing
- Able to prioritize multiple tasks efficiently and accurately
- A problem-solver with impeccable attention to detail who approaches roadblocks with a positive & innovative attitude
Extra Credit- 2+ years distribution supervisor or manager.
- Bachelor's degree.
Benefits: - Medical, dental, vision, HSA, and short-term disability plans available - 30 day waiting period
- Free 24/7 medical care via text with TextCare
- 401K eligibility with employer match - 6 month waiting period (must be at least 21 years of age)
- 80 hours PTO per year, accrued bi-weekly
- Bi-weekly paychecks
About Legacybox Academy Legacybox has partnered with Hamilton County Schools to help bridge the gap between education and career through a work-based learning program. Legacybox Academy is a hands-on, guided learning experience where students will split their time between processing orders and completing their high school credits in an on-site classroom with their own teacher.