Samsung Electronics Per
Location: Ridgefield Park,NJ, USA
Date: 2024-12-12T08:26:49Z
Job Description:
Fulfillment Operations Data LeadPosition SummaryHeadquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions. We've grown into one of THE most recognized global brands, pushing beyond the limits of today's technology to provide groundbreaking connected experiences across our product portfolio.Role and Responsibilities:Lead a team of 4 (2 data engineers, 2 Data Analyst/Scientist) to develop and grow to meet the demands of the business.Intake data-related requests from Business and align resources to deliver creative and effective solutions.Drive strategic and tactical planning of eCom operations from a data perspective and present recommendations to leadership.Collect, organize, and analyze large datasets from multiple sources to gain insights into customer behavior and operations trends.Prepare comprehensive reports and dashboards to present data findings and support decision-making.Identify areas for improvement and suggest data-driven solutions to optimize business operations and increase revenue.Work closely with cross-functional teams to ensure data accuracy and relevance, and facilitate effective communication of results.Utilize statistical methods and visualization tools to uncover patterns, correlations, and anomalies in the data.Stay updated with the latest analytical tools and techniques to enhance the company's data capabilities.Provide ongoing support and training to colleagues on data analysis best practices.Present findings and recommendations to stakeholders in clear and concise formats, facilitating decision-making processes.Help manage a diverse group of vendor partners that are vital to the success of eCommerce operations.Partner with the customer service team to understand consumer pain points and work on initiatives to improve the customer experience.Monitor and take action on exception reporting and understand measurements of KPI's for lead times, shipping time, backorders, and shipping exceptions.Skills and QualificationsMinimum Qualifications6+ years in a similar role in eCommerce or Operations.Bachelor's Degree in Data Science, Business Analytics, Economics, or a related field.Ability to lead a team and motivate individuals to perform at their best.Strong experience in data collection, cleaning, and analysis.Proficient in JIRA, Confluence, Excel, SQL, and data visualization tools such as Tableau or Power BI.Excellent communication skills and ability to convey complex data insights in simple terms.Ability to work collaboratively and effectively under pressure.Familiarity with e-commerce platforms and industry metrics.Experience with high-volume direct-to-consumer e-commerce fulfillment or returns illustrating process and KPI improvements to scale growth.Physical/Mental Demands and Working ConditionsWork is generally performed in an office environment.Operate a computer keyboard and view a video display terminal 50% of work time.The movement and transportation of equipment, most of the time under 25 pounds.Performs work under time schedules and stresses which are normally periodic or cyclical.Frequently works additional hours beyond normal schedule.Under very little direct supervision with a high level of responsibility to apply general policies and guidelines.Samsung Electronics America, Inc. is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.#J-18808-Ljbffr
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